Read Mango reviews for more inforamtion about this popular clothing brand. There are some products that cannot be returned at all, like face masks and hand sanitizers.Ĭlothing items with safety seals, such as thongs, culottes, and panties, can only be returned if they are unworn and still have their seals. If you want to exchange your current buy for a different product, you will have to first return the product and place a new order with the refunded money. Mango will also be able to provide you an exchange for the same product if you need it in a different size. Only at the stores are the items purchased at can they be exchanged. These products were created especially for you and cannot be sold elsewhere. Please be advised that for both in-store and online purchases, the clothing must be in flawless condition and have all of its price tags.Įxchanges and returns are not permitted for items that have been customized or altered. Presenting the original receipt and proof of purchase is required if the payment was made with a credit card. With in-store purchases, Mango encourages ensuring that exchanges and returns follow the same procedure as the original purchase. Processing of the return takes three to twelve working days. On the scheduled date, the courier will pick up your package and send it back on your behalf. The shipping label must be printed out and affixed to the front of your package as well. If you misplace it, follow the instructions above to print a replacement. Make sure your return is packaged safely and includes the delivery note to ensure its security. Once everything is finished, you’ll get a confirmation email with all the information about the collection. You can choose the “Home collection” option by clicking “Request exchange or refund.” You can enter your email address and order number in the My Purchases section if you don’t have an account. You can complete your request by selecting “Home collection.” You can request this under Returns from the on the homepage, under My Account.
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The free home pick-up service is a fantastic additional choice.
You can do this without creating an account by entering your email address and order number.įollowing that, your refund will be processed to the original payment method, which could take a few days. Select the relevant order, then click the printer icon to print your delivery note.
Asos return policy download#
If you don’t have your delivery note with you, go to My Purchases to download one. Mango Home, however, cannot be returned to any Mango stores for a refund or exchange, nor can it be returned to Elys, House of Fraser, Fenwick, John Lewis, Tempest, Outlets, or the store at LGW Airport (GATWICK). If you live close to a Mango store, you can return or exchange your order there. If you’ve changed your mind, you can return your order to Mango in any of three simple ways – return in store, drop to your local post office or schedule a collection from your house.
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